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Entries Tagged as 'Business'

The Big Think

April 2nd, 2011 · 4 Comments · Business, Personal

I’ve taken some time off from blogging this winter to have a Big Think. It’s been 4 years since I left my job and started my consultancy. A few years prior to leaving my employer, I’d immersed myself into the world of social media, learning everything that I could, convinced it would revolutionize the marketing [...]

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TOS: The (Con)fine(d) Print

October 19th, 2010 · 1 Comment · Business, Communication, Death and Digital Legacy

My research on digital legacy issues over the last 18-months has led me to explore the area of content ownership, copyright, data portability and that dry, dusty thing that everything online has: Terms of Service. When was the last time you read the TOS of Twitter, Gmail or Facebook (whose TOS has more words than [...]

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Deeper Than Social: Customer Service and Culture

March 1st, 2010 · 10 Comments · Business, Community, Customer Service, Social Media

There’s a great post by Jeremiah Owyang (@jowyang) today that lays out a roadmap matrix of ways corporate websites can integrate social network components to connect with customers. The key message is: [Companies must integrate customers behavior on social networks to their corporate website to increase relevancy, word of mouth, and trust] Jeremiah then lays [...]

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Twitter Tools at webcom 09

October 27th, 2009 · 8 Comments · Business, Communication, Event, Montreal, Technology

Last week, I spoke at webcom Montreal 09 along with Shel Holtz, Sean Moffitt and a host of other great speakers. This bi-annual conference features topics aimed at decision-makers and professionals in marketing, internal and external communications and those who want to understand and master the Internet. I delivered my session, Twitter Tools for Strategic [...]

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Part 2: Twitter Lists: Developers and Applications

October 16th, 2009 · 7 Comments · Business, Social Media, Technology

This is Part 2 of a 3-part 4-part series. Read Part 1: What Are Twitter Lists? Unfortunately, if you are not part of the Beta roll out, Twitter will not allow you to see the URLs of lists, even if they’ve been tagged as public. For the benefit of everyone, I will include screen shots, [...]

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