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Entries Tagged as 'Customer Service'

Deeper Than Social: Customer Service and Culture

March 1st, 2010 · 10 Comments · Business, Community, Customer Service, Social Media

There’s a great post by Jeremiah Owyang (@jowyang) today that lays out a roadmap matrix of ways corporate websites can integrate social network components to connect with customers. The key message is: [Companies must integrate customers behavior on social networks to their corporate website to increase relevancy, word of mouth, and trust] Jeremiah then lays [...]

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